Rizzo & Associates LLC

Workshops & Seminars

Do you need to offer immediate training to your staff? Is there no time to wait for us to develop a workshop? Below is a list of workshops that we have developed for others in the past. Each offering is available as a three-hour or six-hour onsite presentation, or as a 90 minute webinar. To bring one of these workshops to your organization simply select the topics you are interested in learning more about and contact us via email to tell us of your interest. We will send you a paragraph description, learning objectives, and an outline of the selected topics. Once you have made your final selection we will schedule the presentation for the dates you select and dispatch one of our professional, experienced trainers to you without delay.

• Dynamics of Interpersonal Communication
• Therapeutic Interaction
• Non-Defensive Talking Skills
• Assertive Talking Techniques
• No Excuses--Getting People to Find & Keep a Job
• New Rules for Job Search Success 
• Problem Solving, Judgment Making & Decision Making Skills and Strategies
• Balancing Work & Life Committments 
• Managing Time, Priorities and Paperwork
• Mediating & Resolving Interpersonal Conflict
• Negotiating Skills for Win-Win Outcomes
• Building and Maintaining Morale and Motivation
• Managing Rumors, Gossip and Criticism
• Dealing with Difficult Others with Integrity
• Selling Your Self and Your Ideas: The Best Seller System
• BrainPower--Speed Reading and Memory Enhancement 
• Verbal De-escalation of Aggressive Clients and Customers
• Addressing and Preventing Workplace Violence
• Preventing Workplace Bullying
• Purposeful Interviewing Skills
• Advanced Interviewing Skills
• Aging Baby Boomers; Can We Afford to Live That Long?
• Doing the Impossible with Enthusiasm
• Effective Telephone & Email Techniques
• Ethics are Forever
• Professional Is as Professional Does
• So You Want to Be a Supervisor 

Organizational Development

• Logic Modeling: A Means of Planning, Program Evaluation and Decision Making
• Creating Employee Handbooks
• Creating a Customer Focused Culture
• Developing Excellent Systems in Your Organization
• Designing Performance Standards as Measurement Tools
• Dynamics of Organizational Conflict and Politics
• Constructing Performance Based Appraisal Systems
• Creating a Favorable Public Image  
• Fostering Cooperation and Providing Support
• Strategic Planning

Leadership and Supervision

• Courageous Leadership in Difficult Times and Circumstances
• Results Based Management Practices
• Employee Documentation From Hire to Fire
• Supervising for Optimum Performance
• Negotiation and Unification Skills for Supervisors
• Supervising Difficult Employees with Integrity 
• Motivating the Unmotivated Employee for Optimal Performance
• The Performance Appraisal Process for Supervisors
• Supervising in a Changing System
• Managing Effective Meetings
• Learn, Live and Lead: Using Your Life Wisdom to Lead Others
• Documenting Performance Feedback
• Effective Use of Power

Diversity Issues

• Capitalizing on Diversity in Your Organization
• Building Personal Cultural Competence
• Culturally Sensitive Interviewing Skills
• The Culture of Poverty
• Black/White Racism: Overcoming Fear, Frustration and Anger
• Eye of the Storm: A Lesson in Discrimination
• He Said, She Said: The Gender Debate
• Power, Gender & Identity
• Understanding Individual Diversity and Personality
• Preventing Sexual Harassment
• Fostering Cultural Competence In Your Organization
• Understanding & Supporting Interracial Couples
• Culturally Sensitive Performance Coaching
• Overcoming Discrimination Leveled at Diversity Pioneers
• I’ll Sue You for That: Employment Discrimination & Harassment Issues
• Baby Boomers Managing Gen-Xers: A Collaborative Opportunity
• The Ten Lenses: Appreciating and Expanding Your Diversity Paradigms
• The Inclusion Imperative: Diversity as a Business Strategy
• Leveraging Difference and Inclusion in Multi-cultural Teams
• Supervising Across Cultural Lines
• Reaching Customers Across Cultural Lines